HHDD Privacy Policy — Complete Guidelines on Your Data Protection & Usage

Introduction

HHDD (hhdd.onl) takes your privacy very seriously. This Privacy Policy explains how HHDD collects your personal information, the purposes for which it is used, and how it is kept secure.

We believe you should have full control over your own data. That is why HHDD has written this policy in plain, straightforward language — free of complex legal jargon. Our goal is to ensure you clearly understand what we do with your information.

HHDD complies with international data protection standards. Our systems undergo regular security audits, and your information is protected using the latest available technology.

What information we collect

HHDD collects information through various means. Below is a detailed breakdown of the types of data collected and the reasons for collection:

HHDD only collects information that is genuinely necessary. Collecting unnecessary data goes against our core principles.

Use of Data

HHDD uses your information for a variety of legitimate purposes. Full details are provided below:

• For account management and identity verification purposes.
• For processing deposits, withdrawals, and other financial transactions.
• For customer support and resolving technical issues.
• To prevent fraud, money laundering, and other illegal activities.
• Analysing user experience to improve platform quality.
• To inform you of relevant promotions and bonuses, with your consent.
• To meet legal and regulatory obligations.
• Monitoring suspicious behaviour to ensure responsible gaming.

Data Sharing Policy

HHDD does not sell your personal data to third parties. However, there are specific circumstances in which sharing information may be necessary:

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Game Providers: Limited data required to operate games may be shared with Evolution Gaming or Pragmatic Play.
• Legal authorities: Information may be disclosed in response to court orders, requests from investigative bodies, or other legal obligations.
• Fraud Prevention: Information about fraudulent users may be shared with other licensed operators.
• Business Transfer: In the event of a change in HHDD's ownership, the new owner will be bound by this Privacy Policy.

Cookie Policy

Cookies are small data files stored in your browser. HHDD uses several types of cookies:

• Essential cookies: To keep your login session active and to support core site functionality. These cannot be disabled.
• Functional cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand how the site is being used — all data is anonymous.
• Security Cookies: To detect fraud and bot activity.

You can control most cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of HHDD.

Data Security Measures

HHDD employs industry-leading security technology to keep your data safe. Our security infrastructure is regularly audited by independent third parties.

Data Retention Period

How long HHDD retains your data depends on the type of information and applicable legal obligations. The general policy is as follows:

• All account-related data is retained for as long as the account remains active.
• Financial transaction records are retained for up to 5 years after account closure, as required by law.
• We are legally required to retain KYC documents for a minimum of 3 years after account closure.
• Cookie and browsing data is generally deleted after 12 months.
• Support chat conversations may be retained for up to 2 years to improve service quality.

Your Rights

As an HHDD member, you have specific rights over your personal data. We respect and actively support the exercise of these rights:

To exercise any of these rights, please contact the HHDD support team. Requests are typically processed within 30 days. In certain cases, legal obligations may prevent the deletion of specific data — we will inform you of the reasons if this applies.

Protection of minors' data

HHDD strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be immediately closed and all associated data deleted.
• If a parent or guardian suspects their child is using HHDD, please contact our support team immediately.

International data transfers

HHDD is an international gaming platform, and some of our servers and partners are located in various countries. Your data may be processed on servers in different jurisdictions.

We ensure, however, that your data receives the same level of protection during any international transfer. All our partners are contractually bound to comply with international data protection standards.

Privacy Policy Updates

HHDD may update this Privacy Policy from time to time. When changes are made, the revised date will be displayed at the top of the page.

• You will be notified via your registered mobile number or email address of any significant changes.
• Continued use of HHDD after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy are available upon request through our support team.

Privacy Contact

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact HHDD:

HHDD's Privacy Team takes every request seriously. We are committed to resolving all submissions within a maximum of 30 days.