Gaming should be a source of joy — not a burden. HHDD believes every member deserves to enjoy gaming in a safe and healthy environment. Find all our responsible gaming tools and guidance right here.
Online gaming, when enjoyed responsibly, is a fantastic form of entertainment. However, when it spirals out of control, it can have a serious negative impact on your personal, family, and financial life.
HHDD takes this matter very seriously. Responsible gaming means treating it as entertainment, not a source of income; staying within a set budget; and seeking help when needed.
HHDD is committed to ensuring every member enjoys a safe gaming environment on our platform. We care about more than just profit — our members' wellbeing matters to us. That's why HHDD offers a range of responsible gaming tools to help you stay in control of your gaming habits.
HHDD's Commitment: We want you to enjoy gaming, not be harmed by it. At the first sign of any gambling-related issue, we are ready to step in and help.
Keep these principles in mind for responsible gaming on HHDD:
What you'll find on HHDD to help you stay in control of your gaming habits
On HHDD, you can set your own daily, weekly, or monthly deposit limits. Once a limit is in place, the system enforces it automatically. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
If you play for an extended period, HHDD will automatically display a reminder. You can also set a maximum session duration; once that time is up, your session will end automatically and you'll need to log back in.
Feeling like you need a break? HHDD's cooling-off feature lets you temporarily suspend your account for anywhere from 24 hours to 6 weeks. You won't be able to log in during this period, but your account will not be deleted.
If you feel gaming is having a negative impact on your life, consider self-exclusion. You can close your account for 6 months to 5 years, or permanently. Reopening your account during the exclusion period is not possible.
On HHDD, you can activate an automatic session stop once you reach a set loss amount. When that threshold is hit, your session ends — helping you avoid chasing losses.
On HHDD you can view your complete gaming history — including total time played, deposits and withdrawals, and wins or losses. This information is invaluable for understanding your own habits.
Setting limits on HHDD is straightforward. In just a few steps, you can take full control of your gaming budget and time:
If you have any trouble setting limits, HHDD's 24/7 support team is ready to help.
Self-exclusion is a feature that helps you stay away from HHDD for a set period of time or permanently.
Minimum self-exclusion period.
The most popular break duration.
For extended breaks.
Account permanently closed.
Important Information: Any attempt to open a new account during self-exclusion will also be blocked. HHDD takes every measure necessary to protect its members.
Gaming problems don't always appear overnight. Warning signs tend to develop gradually. If you notice any of the following, it's time to seek help:
If you recognise 2 or more of the above signs, please contact HHDD Support or speak to someone you trust.
Ask yourself the following questions. If you answer "Yes" to several, please seek help:
If you answered "Yes" to 3 or more questions, please contact HHDD support or consider self-exclusion.
Follow these tips for a long-term, enjoyable gaming experience on HHDD
Set your monthly gaming budget before you start playing. This should come out of your entertainment allowance — kept separate from your essential living expenses.
Before you start a session, decide how long you'll play. Set an alarm on your phone. When time is up, stop — you can always come back tomorrow.
Losing is a normal part of gaming. Casino games carry a house edge over the long run. Think of losses as the cost of entertainment, not a problem to be solved.
Know when to walk away with your winnings. After a win, it's tempting to keep playing for more — but in most cases, continuing to play means giving those winnings back.
Avoid gaming when you are upset, tired, or under stress. Your judgment is impaired in these states, increasing the risk of overspending.
Be open with your family about your gaming rather than hiding it. When they're aware, they can help you stay within healthy limits.
You Don't Have to Face This Alone — HHDD Is Always Here for You
Reach out to HHDD's 24/7 live chat for any questions or assistance related to responsible gaming. Every query is handled with care and empathy.
Email us to discuss responsible gaming in detail. All messages are handled with complete confidentiality.
[email protected]
Problem gambling is a recognised mental health issue. Seeing a psychologist or counsellor is not a sign of weakness — it takes courage. HHDD fully respects that decision.
Please Note: Asking for help takes courage, not weakness. Recovery from problem gaming is possible — and HHDD is committed to supporting you every step of the way. You are not alone.
Gaming on HHDD should be an enjoyable part of your life. Play within your limits, make time for family, and keep gaming what it's meant to be — entertainment.